It may take several drives before trips start showing up in your app.
Generally you need to take several trips that total 30 to 45 minutes of drive time combined before your vehicle is 'discovered".
Here are a few things to try if you are not seeing any trips.
- Make sure your adapter is firmly plugged in
While parked in an open area with good cellular connection, turn off your vehicle and leave the adapter plugged in for at least 20 minutes. Next turn the ignition back on and drive.
If it is taking longer, please contact our Customer Care team at firstname.lastname@example.org